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Thank you for booking Railway Crossing Cottage. We look forward to welcoming you here and we hope you have an enjoyable stay. Please read these Terms and Conditions carefully, as by making a booking and payment to us, you are deemed to have read and accepted them. ‘The Owners’, ‘we’, ‘us’ and ‘our’ means Kate and/or Ian Greig. ‘You’, ‘Your’ means all guests included in your booking group.
Booking your holiday
A booking contract shall only exist when your booking is confirmed in writing by us. When you submit a booking via our online reservation system, you will receive an automatically generated booking summary by email to the email address you have provided in the booking form. This does not form a contract between us. A contract shall only arise when your booking is subsequently confirmed in writing by us, via a letter of confirmation sent to you by post or email and payment is received. The contract between us is in terms of Schedule 4 Section 8 of the Housing (Scotland) Act 1988 and confers on you the right to occupy the property for the period agreed for holiday purposes only. The person making the booking must be at least 21 years of age. We have the right to refuse any booking. We are unable to accept stag or hen bookings. We reserve the right to take a refundable security deposit of £150. If required, this will be made clear to you in the written confirmation.
Payment and Prices
A non-refundable deposit of 25% is payable on booking. This deposit is payable within 48 hours of the booking, or we may be obliged to release the dates. Payment can be made by credit or debit card, electronic bank transfer or cheque. Guests are liable for any bank or credit charges. The balance of your holiday is payable no less than 8 weeks before your arrival date. If you do not pay the full outstanding balance due in relation to your booking by the due date, we reserve the right to cancel the booking. For bookings made less than 8 weeks in advance, payment in full is needed to secure the booking.
Changing or cancelling your booking
If you wish to change any detail of your booking, you must notify us as soon as possible and we will do our best to accommodate you. If you have to cancel your booking, you must contact us by email or phone as soon as possible and send confirmation of this in writing. We will confirm the cancellation with you. If for whatever reason, you cannot take your holiday and the booking cannot be re-let, you are still liable for the booking cost in full, even if we have not yet received your full balance. If we are successful in re-letting the booking, you are no longer liable for the balance, or we will refund it to you if you have already paid it (minus any shortfall in the rent achieved). In all cases, the 25% deposit payment is non-refundable. For reasons beyond our control, we have the right to change or cancel a booking. If we need to cancel your booking, we would attempt to offer you alternative accommodation. However, if this is not possible, or unacceptable to you, then we would refund all monies paid by you for the booking. Our liability would not extend beyond this refund. We strongly recommend that you take out sufficient travel/cancellation insurance to cover you for your total holiday.
Website, email and written communication are as accurate as possible. There may be minor differences between the actual property and its description. Occasionally, problems occur such that some facilities/services are not available or are restricted. We cannot be held responsible for the mechanical breakdown of equipment such as boilers, cookers, pumps, swimming pool or hot tub systems, nor for the failure of public utilities such as electricity. We (or our representatives) reserve the right to enter any property at a reasonable time for emergency maintenance or repair or any other need.
Number of Guests
The number of guests occupying the cottage must not exceed the maximum number permitted, unless this is specifically agreed with us beforehand. Railway Crossing Cottage (4 Guests). Children, 2 years and over, not sleeping in a cot, count towards the total number of guests. Infants (under the age of 2) are exempt from this number. We reserve the right to terminate a booking and require the immediate removal of any persons in breach of these conditions. Sub-letting is strictly forbidden. Day guests are welcome to visit, by arrangement only.
Arrival at the property is from 4pm on the day of arrival, unless otherwise arranged. We cannot be held responsible for any property not being ready should guests arrive earlier than 4pm. Departure must be by 10am on the last date of your holiday. You agree to leave the property in a clean and tidy manner. We reserve the right to make a charge if the cottages are left in an excessively dirty condition. Please report any breakages or damage before departure. You are responsible for the cost of any breakages or damage in or to the property caused by any of your group. We have the right to ask you to leave if we have reason to believe that any of your group are behaving in an illegal way or causing damage to the property.
The Hot Tub is available for use at any time during your stay. It is open all year round, 7 days a week. Safety Instructions are provided for the safe use of the hot tub. Please read and follow any safety advice. No glass objects are permitted in or near the vicinity of the hot tub. Access to the hot tub is within your own control and it is your responsibility to ensure that you supervise all children and non-responsible adults.
Electricity, LPG gas central heating, bed linen, duvets, bathroom/kitchen towels, leisure towels, freeview TV and wi-fi. An initial complimentary basket of firewood is provided in the cottage. Additional logs thereafter at a small fee. Cots and highchairs are available free of charge, but guests are required to supply their own cot bedding.
Dogs are very welcome at the cottage, but only with prior agreement by us. We allow 1 Dog per cottage for an additional charge of £25 per dog. Dogs are not permitted in the bedrooms, or on the furniture and should not be left in the cottage unattended. When possible, please exercise your dog away from the cottages and ensure that you clean up after them. Owners of pets are responsible for ensuring their pets are kept under control and do not cause unreasonable annoyance.
Smoking is not permitted inside the cottage. If you wish to smoke, please do so outside, and dispose of matches/cigarette ends in the cigarette bin provided.
We provide free wireless internet access in the cottage. We are the legal owners of this supply. Please do not view, email or download any illegal, offensive, pornographic or otherwise unlawful or inappropriate material.
In summary, any information collected by us during the course of processing bookings and enquiries is treated with strict confidence. We retain this information and we may use it to provide you with holiday or special information. We will never pass your information on to third parties.
We do not accept any liability for any damage, loss or injury to any member, visitor or animal in your group or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our staff or contractors. Guests are requested to take care at all times whilst on the premises. Parents are asked to ensure that children are safe, accompanied/supervised by a responsible adult and not left unattended. We want your stay with us to be enjoyable, but should you have any cause for complaint, please advise us immediately and we will do our best to resolve the matter. Complaints cannot be accepted after your departure.
“Fantastic Cottage. Great base for exploring the beautiful East Neuk. Hot Tub was great after lots of walking during the day” Natalie – April 2019
“We had a lovely weekend in the cottage, had everything we needed and was immaculate. We will be booking again. Julie – November 2017